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Does PHED alert or notify customers about pending load shedding? If so, please assist me with nece ...

Good morning Dr. Braide. Yes, they do via their social media handles. Follow PHEDC on Facebook and Twitter for realtime alerts in this regard. Their Twitter handle is @OfficialPHED. We also post ...



I paid for the installation of a 3-phase prepaid meter in January 2016. PHED finally installed a 3-p ...

Good morning Dr. Braide. It is possible that the recent visits were in response to the issue you flagged on this platform on June 29, 2018. PHEDC maintains an account here and monitors, and responds ...



I called on the PHED (Garden City Central - Fault Accout Code Complaint ticket No. 1253590) since 29 ...

Good afternoon Dr. Braide. Ordinarily, your PPM measures actual consumption. If there is no supply to 1 phase, there will be no measurement of that supply. But there may still be an adverse effect on ...



Please I need information on where and how to pay for prepaid meter for my new apartment. I need to ...

Hi. Go to the PHEDC Business Unit serving your area and apply. Meters are free. If your bills are excessive, contest them. Just this week, we succeeded in reducing a customers excessive estimated bi ...



I also observed that my meter was on Bypass and I called them(PHCN) to correct it but they dont want ...

Dear Briggs, You have the right, as a customer, to be billed strictly based on the value of electricity services you consume, and that is what the meter serves to achieve. The PHEDC was wrong to have ...



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Power Sector Consumer Service Index

How satisfied are you with the kind of service you are getting from your Electricity Distribution Company?

The Nigerian Electricity Regulatory Commission has set out the minimum standards of customer services that Electricity DisCos are supposed to maintain.

How well is your Electricity DisCo maintaining those standards?