|

Please why is it that it takes so long to fix a tranformer when its not supposed to be that way. The ...

Dear Chukwudi, Unfortunately, transformers may take a while to fix depending on the nature of the problem and the resources available to the DisCo. Nevertheless, it is neither your responsibility n ...




A transformer in Rumuomasi shut down last night. How do we get PHED involved? ...

You will have to visit the PHEDC business unit in charge of the area, and ask to see the Customer Service Manager. Make your complaint to him. His office is responsible for handling such issues. ...




What happens to a consumer who gets power on an average of 4 hours in a month and still yet bills ar ...

Dear Paul, For a consumer who has an average power supply of 4 hours and who receives bills which do not reflect such supply, you have the authority to challenge your bills and ensure that they ref ...




Why am I overbilled without even using the light? ...

Dear Omoja, If you are being billed on estimates, it is highly possible that your bills will not always reflect your actual power consumption and supply. Such is the sad situation regarding estimat ...




I stay in Alakahia, close to UPTH and ever since I moved there in 2017, PHED always brought 3 diffe ...

Dear Edu, In calculating electricity usage and billing, the appropriate rule is that each electricity supply address is entitled to one bill per supply address. Therefore, seeing as you have six indi ...



First Previous Next Last 1 2 3 4 5  ... 
Total Questions for this DisCo: 0

Power Sector Consumer Service Index

How satisfied are you with the kind of service you are getting from your Electricity Distribution Company?

The Nigerian Electricity Regulatory Commission has set out the minimum standards of customer services that Electricity DisCos are supposed to maintain.

How well is your Electricity DisCo maintaining those standards?

×

Welcome to NEPA WAHALA NG: your one-stop platform for power supply solutions in Nigeria.

Have you ever been disconnected from electricity power supply for one reason or another?

We want to find out whether your power company followed the law each time they disconnected you.

We also want to know how much your power company may be owing you & other customers for any illegal disconnection done since November 1, 2013, and use this information to put a stop to illegal disconnections.

Please take a few minutes to complete a survey.

If this is your first visit to NEPA WAHALA NG, you will need to create a user account before you can participate in the survey. Creating an account is easy and straightforward. Just click "Take Survey" and you will be taken to the account creation page. Follow the instructions. Upon your first login, you will be prompted to take the survey.

If you do not wish to participate, click "Cancel".