• We have a mission to help the electricity consumer solve service delivery problems in the Nigerian Power Sector. We do this by giving real-life responses to consumers’ power supply challenges and arming them with enough information to help them understand their rights and privileges as a power consumer.

  • You are responsible for the questions you post here. We take every question seriously and so should you. We believe that every contributor to this platform should act responsibly and ask responsible questions.

  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

  • You can share content from NEPAwahala elsewhere, provided that that you attribute the content back to the NEPAwahala platform and respect the rights of the original contributor, that includes any personal information, like home address, contact details, the original contributor would have divulged while trying to get answers.

  • We do not endorse or verify content posted by users. In as much as we require users to submit responsible content, we do not guarantee that responses from other people are verified, neither do we verify questions and comments from users who are not NEPAwahala administrators.

  • You agree to follow the rules of our platform. When you use the NEPAwahala platform, you also agree to our Terms of Service and accept our Privacy Policy.

  • We offer tools for you to give feedback and report complaints. If you think the information provided by either a user or a NEPAwahala administrator is incorrect, feel free to use our feedback platform to make your complaints.

We are pleased to have you on NEPAwahala platform and encourage you to read the full Terms of Service.

NEPAwahala Terms of Service

Welcome! NEPAwahala is essentially a free platform and our mission is to help the electricity consumer solve service delivery problems in the Nigerian Power Sector. However, some of the services we offer now and in future may attract a fee.

These terms of service (“Terms of Service”) sets forth the agreement (“Agreement”) between you and RecovaDebt Limited, the developers of NEPAwahala. (“RecovaDebt” “we” or “us”). It governs your use of the products and services we offer through our web and applications (collectively the “NEPAwahala platform”).

Please make sure to read it, because, by using the NEPAwahala Platform, you consent to these terms.

  1. We have a mission to help the electricity consumer solve service delivery problems in the Nigerian Power Sector. The NEPAwahala Platform is a place to ask questions about your rights and privileges as an electricity consumer in Nigeria. The responses to these questions will be contributed by us as well as by other authorities in the power sector. This platform hopes to arm the average power consumer with information on how to react to certain anomalies in the Nigerian Power Sector.

  2. Use of the NEPAwahala Platform by anyone under 13 years of age is prohibited. You represent that you are at least the age of majority in the jurisdiction where you live or, if you are not, your parent or legal guardian must consent to this Terms of Service and affirm that they accept this Agreement on your behalf and bear responsibility for your use.

  3. When you set up a profile on the NEPAwahala Platform, you will be asked to provide certain information about yourself. You agree that every such information is accurate, including your real name, when you create your account on the NEPAwahala Platform. This information will be used to contact you if we consider that you require further assistance. We will ensure that the information you provide during registration is treated in accordance with our Privacy Policy. You should take care in maintaining the confidentiality of your password.

  4. Our privacy practices are set forth in our Privacy Policy. By using the NEPAwahala Platform, you agree to accept our Privacy Policy, regardless of whether you are a registered user.

  5. We are constantly working to improve the NEPAwahala platform and your overall experience on it. We may need to add or change features and may do so without prior notifications. Any new features or tools which are added to the platform or online store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

  6. We welcome your feedback and suggestions about how to improve the NEPAwahala Platform. Feel free to send your feedback to [email protected]. By submitting feedback, you agree to grant us the right, at our discretion, to use, disclose and otherwise exploit the feedback, in whole or part, freely and without compensation to you.

  7. As you ask your questions and offer feedback on the NEPAwahala Platform in the form of text, posts, links, images, videos and other materials, all these will be collectively known as “Your Content”. You acknowledge and agree that, as part of using the NEPAwahala Platform, Your Content may be viewed by the general public. By submitting, posting, or displaying Your Content on the NEPAwahala Platform, you grant RecovaDebt and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable (through multiple tiers), license to use, copy, reproduce, process, adapt, modify, create derivative works from, publish, transmit, store, display and distribute, and otherwise use Your Content in connection with the operation or use of the NEPAwahala Platform or the promotion, advertising or marketing thereof, in any and all media or distribution methods (now known or later developed). You agree that this license includes the right for RecovaDebt to make Your Content available to other companies, organizations, business partners, or individuals who collaborate with RecovaDebt for the syndication, broadcast, distribution or publication of Your Content through other media or distribution methods. This license also includes the right for other users of the NEPAwahala Platform to use and modify Your Content, subject to our Terms of Service. Once a question is submitted on the NEPAwahala Platform or a subsequent response is provided, we may not be able to control removal of the content from display on syndicated channels or other previously distributed methods outside of www.nepawahala.ng. RecovaDebt may remove suspected spam from your answers. Once you post a question, it may be edited or deleted by RecovaDebt at any time. Any edits and changes made by you may be visible to other users. The right for RecovaDebt to copy, display, transmit, publish, perform, distribute, store, modify, and otherwise use any question you post, and sublicense those rights to others, is perpetual and irrevocable, to the maximum extent permitted by law, except as otherwise specified in this Agreement. You acknowledge and agree that RecovaDebt may preserve Your Content and may also disclose Your Content and related information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any of Your Content violates the rights of third parties; (d) detect, prevent, or otherwise address fraud, security or technical issues; or (e) protect the rights, property, or personal safety of the NEPAwahala Platform, its users, RecovaDebt or the public. You understand that we may modify, adapt, or create derivative works from Your Content in order to transmit, display or distribute it over computer networks, devices, service providers, and in various media. We also may remove or refuse to publish Your Content, in whole or part, at any time. You further give us the permission and authority to act as your nonexclusive agent to take enforcement action against any unauthorized use by third-parties of any of Your Content outside of the NEPAwahala Platform or in violation of our Terms of Service.

  8. By posting Your Content on the NEPAwahala Platform, you represent and warrant to us that: i) you have correct and reliable information and are knowledgeable about the issue(s) you are presenting concerning your experience(s) in the Nigerian power sector, and ii) every comment from you can be verifiable. You accept full responsibility for unreliable and unverified information that could lead to any form of damage. You are responsible for ensuring that Your Content does not violate any of our policies or any applicable law or regulation. You agree to pay all royalties, fees, and any other monies owed to any person by reason of Your Content.

  9. All intellectual property in or related to the NEPAwahala Platform (specifically including, but not limited to our software, the NEPAwahala logo, but excluding Your Content) is the property of RecovaDebt Limted, or its subsidiaries and affiliates, or content posted by other NEPAwahala users licensed to us will be collectively termed “Our Content and Materials”. All data NEPAwahala collects (“Data”) on and due to use of the NEPAwahala Platform from you or others is the property of RecovaDebt Limited, its subsidiaries, and affiliates. For clarity, Data does not include Your Content and is separate from Our Content and Materials.

    1. We grant you a limited, non-exclusive license to access and use Our Content and Materials and Data as made available to you on the NEPAwahala Platform in connection with your use of NEPAwahala, subject to the terms and conditions of this Agreement.

    2. We further give you a royalty-free, revocable, non-assignable and non-exclusive license to re-post Our Content and Materials anywhere on the web provided that: (a) the content in question was added to the NEPAwahala Platform; (b) the user who created the content has not explicitly marked the content as not for reproduction on the NEPAwahala Platform; (c) you do not modify the content; (d) you attribute NEPAwahala by name in readable text and with a human and machine-followable link (an HTML anchor tag) linking back to the page displaying the original source of the content on https://nepawahala.ng on every page that contains Our Content and Materials; (e) upon request, either by RecovaDebt or a user of our platform, you remove the user's name from content which the user has subsequently made anonymous; (f) upon request, either by RecovaDebt or by a user of our platform who contributed to the content, you make a reasonable effort to update a particular piece of content to the latest version on the NEPAwahala Platform; and (g) upon request, either by RecovaDebt or by a user of our platform who contributed to the content, you make a reasonable attempt to delete content that has been deleted or marked as not for reproduction on the NEPAwahala Platform; (h) you don’t republish more than a small portion of Our Content and Materials.

    3. We may terminate our license to you at any time for any reason. We have the right but not the obligation to refuse to distribute any content on the NEPAwahala Platform or to remove content. Except for the rights and license granted in these terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise.

  11. The NEPAwahala Platform is essentially a free service and sometimes, we may include advertisements, which may be targeted to content or information on the NEPAwahala Platform, queries made through the NEPAwahala Platform, or other information, in an effort to make them relevant to you. The types and extent of advertising by us are subject to change. In consideration for us granting you access to and use of the NEPAwahala Platform, you agree that RecovaDebt and its third party providers and partners may place such advertising on the NEPAwahala Platform. If you wish to become an advertiser, you will be required to enter into separate and supplemental terms with us about providing advertising services on the NEPAwahala Platform.

    a. Services that Require Separate Agreement Certain features or services may require that you enter into a separate and supplemental written agreement and make payment via our online store prior to use. We have no obligation to delete content that you personally may find objectionable or offensive. We endeavor to respond promptly to requests for content removal, consistent with our policies and applicable law.

  12. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services.

    We reserve the right to refuse service to anyone for any reason at any time.

    You understand that your content (not including credit/debit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit/debit card information is always encrypted during transfer over networks.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

  13. Prices for our products are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

  14. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are not subject to return or exchange.

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  15. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit/debit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit/debit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

  16. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

  17. Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

  18. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  19. “RECOVADEBT ENTITIES” MEANS RECOVADEBT LIMITED, AND ANY SUBSIDIARIES, AFFILIATES, RELATED COMPANIES, SUPPLIERS, LICENSORS AND PARTNERS, AND THE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND REPRESENTATIVES OF EACH OF THEM. EACH PROVISION BELOW APPLIES TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

    1. WE ARE PROVIDING YOU THE NEPAWAHALA PLATFORM, ALONG WITH OUR CONTENT AND MATERIALS AND THE OPPORTUNITY TO CONNECT WITH OTHERS, ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, RECOVADEBT ENTITIES EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, TITLE, ACCURACY AND COMPLETENESS, UNINTERRUPTED OR ERROR-FREE SERVICE, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR TRADE USEAGE.

    2. RECOVADEBT MAKES NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIMS ALL LIABILITY FOR: (i) CONTENT POSTED BY ANY USER OR THIRD PARTY; (ii) ANY THIRD-PARTY WEBSITE, THIRD-PARTY PRODUCT, OR THIRD-PARTY SERVICE LISTED ON OR ACCESSIBLE TO YOU THROUGH THE NEPAWAHALA PLATFORM, INCLUDING AN INTEGRATED SERVICE PROVIDER OR PROFESSIONAL CONTRIBUTOR; (iii) THE QUALITY OR CONDUCT OF ANY THIRD PARTY YOU ENCOUNTER IN CONNECTION WITH YOUR USE OF THE NEPAWAHALA PLATFORM; OR (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR CONTENT. RECOVADEBT MAKES NO WARRANTY THAT: (a) THE NEPAWAHALA PLATFORM WILL MEET YOUR REQUIREMENTS; (b) THE NEPAWAHALA PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) THE RESULTS OR INFORMATION THAT YOU MAY OBTAIN FROM THE USE OF THE NEPAWAHALA PLATFORM, A PROFESSIONAL CONTRIBUTOR, OR ANY OTHER USER WILL BE ACCURATE OR RELIABLE; OR (d) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED OR PURCHASED BY YOU THROUGH THE NEPAWAHALA PLATFORM WILL BE SATISFACTORY.

    3. YOU AGREE THAT TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOVADEBT ENTITIES WILL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY. WITHOUT LIMITING THE FOREGOING, YOU AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOVADEBT ENTITIES SPECIFICALLY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, LOSS OF PROFITS, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR LOSS OF DATA (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES ARE FORESEEABLE) ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF, OR INABILITY TO USE, THE NEPAWAHALA PLATFORM.

    4. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE NEPAWAHALA PLATFORM IS TO STOP USING THE PLATFORM.

    5. WITHOUT LIMITING THE FOREGOING, RECOVADEBT’S MAXIMUM AGGREGATE LIABILITY TO YOU FOR LOSSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH THE NEPAWAHALA PLATFORM OR THIS AGREEMENT IS LIMITED TO THE AMOUNT PAID TO RECOVADEBT IN CONNECTION WITH THE NEPAWAHALA PLATFORM IN THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY.

    6. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. AS A RESULT, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

  20. You agree to release, indemnify, and defend RecovaDebt Entities from all third-party claims and costs (including reasonable attorneys’ fees) arising out of or related to: i) your use of the NEPAwahala Platform, ii) Your Content, iii) your conduct or interactions with other users of the NEPAwahala Platform, or iv) your breach of any part of this Agreement. We will promptly notify you of any such claim and will provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defense and will not settle any such claim without our prior written consent. We reserve the right, at our own expense, to assume the exclusive defense of any matter otherwise subject to indemnification by you. In that event, you will have no further obligation to defend us in that matter.

  21. In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

  22. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

  23. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

  24. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Nigeria.

Changes to these Terms. We may amend this Agreement at any time, in our sole discretion. If we amend material terms to this Agreement, such amendment will be effective after we send you notice of the amended agreement. Such notice will be in our sole discretion, and the manner of notification could include, for example, via email, posted notice on the NEPAwahala Platform, or other manner. Your failure to cancel your account, or cease use of the NEPAwahala Platform, after receiving notification of the amendment, will constitute your acceptance of the amended terms. If you do not agree to the amendments or to any of the terms in this Agreement, your only remedy is to cancel your account or to cease use of the NEPAwahala Platform.

  1. Relationship. This Agreement does not create a joint venture, agency, partnership, or other form of joint enterprise between you and us. Except as expressly provided herein, neither party has the right, power, or authority to create any obligation or duty, express or implied, on behalf of the other.

  2. Contact. Feel free to contact us through [email protected] with any questions about these terms. NEPAwahala is a product of RecovaDebt Limited which is a Nigerian Company established under the Nigerian Corporate Affairs Commission Act. RecovaDebt Limited is located at 15 Mbonu Street, D-Line, Port Harcourt, Nigeria.

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