Power Sector Consumer Service Index

How satisfied are you with the kind of service you are getting from your Electricity Distribution Company?

The Nigerian Electricity Regulatory Commission has set out the minimum standards of customer services that Electricity DisCos are supposed to maintain.

How well is your Electricity DisCo maintaining those standards?

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PLEASE READ CAREFULLY!

The NEPA WAHALA NG branded template which is available here covers cases of estimated billing and request for review ONLY.

It DOES NOT cover cases of disconnection or any other issue apart from review of estimated billing.

The NEPA WAHALA NG branded letter will be delivered to you in PDF format by email and cannot be changed once generated. Your personal letter will also be delivered by email but can be adjusted.

Either letter is downloadable upon payment of a token fee of N500 (for the NEPA WAHALA NG branded letter) or N400 (for your personal letter) to help us keep this platform open and continue providing these services at no cost to other users.

If you need a letter that covers other issues apart from review of estimated bills, use this link to request one.

We are working on templates for disconnection cases and other issues that crop up regularly and will make them available soon on this platform.

Please bear with us as we strive for innovative ways to solve your NEPA Wahala.

Regards,

The NEPA Wahala NG Team

N.B. If you do not see our email in your inbox after completing the letter request form, please check your spam folder. If still not seen, send a mail to [email protected].