We recognize that your privacy is very important and we take it seriously. Our Privacy Policy (“Privacy Policy”) describes our policies and procedures on the collection, use, disclosure, and sharing of your information when you use the NEPAwahala platform. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy applies to activities by RecovaDebt Limited. its partners and subsidiaries (collectively “we” or “us”).
The Information We Collect
We collect information directly from individuals, from third-parties and automatically through the NEPAwahala Platform.
When you create an account and profile on the NEPAwahala Platform, we collect your name, contact information, and other information you provide, such as your electricity consumption and meter information. Your name, photo, and any other information that you choose to add to your public-facing profile will be available for viewing to users of the NEPAwahala Platform. Once you activate a profile, other users will be able to see in your profile certain information about your activity on the NEPAwahala Platform, such as the questions and replies you post, the information you list as credentials, and your edits to Your Content.
We collect and store the information and content that you post to the NEPAwahala Platform, including your questions, replies, photos. Your Content and all associated comments are publicly viewable on the NEPAwahala Platform, along with your name. This also may be indexed by search engines and be republished elsewhere on the Internet in accordance with our Terms of Service.
When you communicate with us (via email, phone, through the NEPAwahala Platform or otherwise), we may maintain a record of your communication.
We use cookies, log files, pixel tags, local storage objects, and other tracking technologies to automatically collect information about your activities, such as your searches, page views, date and time of your visit, and other information about your use of the NEPAwahala Platform. We also collect and may store information that your computer or mobile device provides to us in connection with your use of the NEPAwahala Platform such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs. We also receive information when you view content on or otherwise interact with the NEPAwahala Platform, even if you have not created an account.
We may receive information about you from third parties, such as other users, partners (including ad partners), or our affiliated companies. For example, other users may share or disclose information about you, such as when they mention you in their content, reply to Your Content, or share information about Your Content via other sites or services. Other third-parties may share information with us such as a cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third party website, online service or app.
How We Use Your Information
We do not sell your personally identifying information – such as your name and contact information – to third parties to use for their own marketing purposes.
RecovaDebt Limited uses the information we collect:
- To provide you the services we offer on the NEPAwahala Platform, communicate with you about your use of the NEPAwahala Platform, respond to your inquiries, provide troubleshooting, and for other customer service purposes.
- To tailor the content and information that we may send or display to you in the NEPAwahala Platform, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the NEPAwahala Platform.
- To display interest-based advertising to you on the NEPAwahala Platform, to improve our advertising and measurement systems so we can show you relevant ads, and to measure the effectiveness and reach of ads and services.
- For marketing and promotional purposes, such as to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you, including information about third party products and services.
- To track the success of our communications and marketing, and to gather metrics about advertising.
- To better understand how users access and use the NEPAwahala Platform and for other research and analytical purposes.
- To evaluate and improve the NEPAwahala Platform, and to develop new products and services.
- To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
- Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Use or this Privacy Policy.
How We Share Your Information
We share information as set forth below, and where individuals have otherwise consented:
We may share your information with third party service providers who use this information to perform services for us, such as payment processors, hosting providers, auditors, advisors, consultants, customer service and support providers.
The information collected about you may be accessed by or shared with subsidiaries and affiliates of RecovaDebt Limited, whose use and disclosure of your personal information is subject to this Privacy Policy.
We may disclose or transfer information, including personal data, as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event.
We may disclose your information if we are required to do so by law.
We may disclose information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and protect the rights, property or safety of RecovaDebt, the NEPAwahala Platform, its users, or others.
Your Content, including your name, profile picture, profile information, and certain associated activity information is available to other users of the NEPAwahala Platform and may be viewed publicly. Public viewing includes availability to non-registered visitors and can occur when users share Your Content across other sites or services. In addition, Your Content may be indexed by search engines.
Cookies, Pixels and Tracking
We and our third party providers use cookies, clear GIFs/pixel tags, JavaScript, local storage, log files, and other mechanisms to automatically collect and record information about your usage and browsing activities on the NEPAwahala Platform and across third party sites or online services. We may combine this information with other information we collect about users. Below, we provide a brief summary these activities.
- These are small files with a unique identifier that are transferred to your browser through our websites. They allow us to remember users who are logged in, to understand how users navigate through and use the NEPAwahala Platform, and to display personalized content and targeted ads (including on third party sites and applications).
- We may use internal and third party analytics tools, including Google Analytics. The third party analytics companies we work with may combine the information collected with other information they have independently collected from other websites and/or other online products and services. Their collection and use of information is subject to their own privacy policies.
Please note we do not change system behavior within the NEPAwahala Platform in response to browser requests not to be tracked. You may, however, disable certain tracking by third-parties.
How We Protect Your Information
The security of your information is important to us. RecovaDebt Limited has implemented safeguards to protect the information we collect. However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal data safe, such as choosing strong password and keeping it private, as well as logging out of your user account, and closing your web browser when you are done using the NEPAwahala platform.
Access and Amend Your Information
You may update or correct your account information at any time by logging in to your account. You may also make a number of other adjustments to settings or the display of information about you as described in more detail in the following section about Your Choices.
Your Choices
You may, of course, decline to submit information through the NEPAwahala Platform, in which case we may not be able to provide certain services to you. You may also control the types of notifications and communications we send, limit the information shared within the NEPAwahala Platform about you, and otherwise amend certain privacy settings.
We have no control over deletions or changes to Your Content if it has been shared manually by others.
When you join the NEPAwahala Platform by signing up for an account or creating a profile, as part of the service, you will receive our newsletter containing content that we believe may match your interests. As permitted by law, you are also opting to receive other emails from us that may be of interest to you as a user of the NEPAwahala Platform. Note that you cannot opt out of receiving certain administrative or legal notices from us. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you transactional e-mails about your account or any services you have requested or received from us. It may take up to 10 business days for us to process opt-out requests.
Additionally, by joining the NEPAwahala Platform, you are agreeing to receive feedback and communications from third-parties within the NEPAwahala Platform, including third parties who may comment on your postings within the NEPAwahala Platform.
You can change your credentials that are displayed in your profile.
If you choose Delete Your Account in your privacy settings, then all of Your Content will be removed from public visibility on the NEPAwahala Platform, and it may not be restored by us, even if you change your mind.
Children’s Privacy
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If we become aware that we have collected personal information from a child under the relevant age without parental consent, we take steps to delete that information.
Links to Other Web Sites
The NEPAwahala Platform may contain links to third party sites or online services. We are not responsible for the practices of such third parties, whose information practices are subject to their own policies and procedures, not to this Privacy Policy.
Contact Us
If you have any questions about our practices or this Privacy Policy, please contact us at feedback.nepawahala.ng.
Changes to Our Privacy Policy
If we change our privacy policies and procedures, we will post those changes on this page. If we make any changes to this Privacy Policy that materially change how we treat your personal information, we will endeavor to provide you with reasonable notice of such changes, such as via prominent notice on the NEPAwahala Platform or to your email address of record, and where required by law, we will obtain your consent or give you the opportunity to opt out of such changes.