Hmmmm.

I hear.

I hear say before “NEPA” people take light, dem suppose inform the consumer say dem want take light, especially if na to carry out maintenance for light matter.

I even hear say if dem take light for your area, you fit call these people inform them of the matter so dem go fit send person to find out wetin be the problem and to fix am sharp-sharp.

Abeg I hear well at all? This kind thing dey happen for Naija? E even fit happen, say “NEPA” inform you before dem take light or say you fit call them when dem take light to fix the matter?

All the light wey dem dey take-take anyhow nko?

What about all the innumerable occasions of power outage across the country?

Ok, let’s be honest here. Like you I am wondering if this is actually possible. I mean we all live in this country, don’t we? Do you even have the customer service number for your Distribution Company, to say nothing of their actually responding to your call?

The provision of the Customer Service Standard Procedure for Distribution Companies where this procedure is outlined seems like an unobtainable situation in Nigeria, a nation where electricity disconnections and power failures happen frequently and without notice. We wonder why the Companies are not taken to task for their failure to inform consumers.

This may seem impossible only because we have been unaware and uninformed for so long of our rights as consumers and customers. You cannot enforce what you are ignorant of. Knowledge is power.

It is indeed possible for these regulations to matter in a nation like others. The onus, however, is on the consumer to decide to take a stand for change.

Will you be that consumer?

© Nkechi Shirley Ogbonna

[email protected]

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