Israel George 4:17PM

Good day Admin, Please I have a challenge that I have been battling with since I entered this my apartment. Before I entered the place, I didnt know that there was an NEPA outstanding bill since the caretaker of the house said that the analog meter was stolen because there was no one in the house after the landlord travelled out of the country. And during this time that he left the house NEPA had been bringing bills until they noticed that no-one was living there anymore. So I entered the house after a period of one year not knowing that there was a bill. I only got to know when I got my bill (after reconnection of the house without meter) which was estimated based on the previous account (I forgot to mention that the landlord was also using the place for ice cream and ice block business, I guess you know what that means). When I saw the bill I went to see the Marketer in charge of my area, he gave several advices which I told the caretaker. To cut the story short, he applied as instructed but nothing has been done till now that the prepaid meter has come. I have tried to be recharging to avoid been kept in darkness but I discovered that I dont get what I pay for. I usually recharge #5000 and I will be given 157units. Please what can I do or how can you help to savage the situation? Thanks.

Good evening Israel. You really should have made more effort to confirm the power supply debt status of that apartment before you paid for it. As it is now, the debt has to be paid, either by the Landlord, or you. What is happening now is, PHEDC has programmed the debt into the meter and a percentage of the money you use to buy tokens is being applied towards debt payment. So you wont get full value for your token purchases for now, except the debt is adjusted based on the period when the flat was not in use by anyone. Anything that accrued up to that point must be paid for, To achieve the bill review, you need to write to PHEDC and ask for a review of that old debt. Make sure they acknowledge receipt of this letter. Give them 15 days to respond. If they do not, or the response is unfavourable, write another letter to the Port Harcourt NERC Forum office (the address is on our home page) and ask for the same bill review. Ensure you attach a copy of the acknowledged copy of your letter to PHEDC. The Forum will reach you within 2 months of receiving your letter and fix a date for hearing your matter. The bill will be adjusted at the hearing. We hope this helps. You can keep in touch via WhatsApp at 0815-266-3661 and Twitter @NEPAwahalaNG. Regards.

Admin

Aug 04, 2018