In Ikwerrengwo for 1 and half years at promise land estate, i will get back to you after to find out, but you can me on 08114646392,- John Onyi, PHED

it was discovered that the transformer within the area mentioned was vandalized, hence, the outage. we would like to arrange meeting with the affected area. call me on 08114646392. Admin- please not that there is redress mechanism. you need to follow the procedure before going to NERC forum office. For instance, your first complaint should go to the Business service centre, thereafter Integrated Business centre. if you are not satisfied then to Head office at Moscow road before proceeding to the forum and finally to NERC headquarters in Abuja. All the steps must be in writing. please be guided accordingly.

Dear Mr. John-Onyi - please note that our response to the question included a link to a previous question. That previous question outlines the NERC dispute resolution process IN FULL. That dispute resolution process DOES NOT INCLUDE any complaint to Business Centre, then to Integrated Business Centre, then to your Head Office before going to the Forum. Please refer to the flow chart at page 11 of the Customers Complaints Handling Standards and Procedures 2006 (copy and paste this link in your browser window to view it: https://nepawahala.ng/Uploads/article10006.pdf), where thedispute process is outlined as follows: 1. Occurrence of cause for complaint by customer 2. Customer complaints to Customer Complaints Unit (CCU) of Distribution Company 3. CCU initiates investigation and action to address customer complaint 4. If customer not satisfied with CCU's action/inaction, and appeals to Forum 5. Forum considers the appeal 6. Appeal has merit. Forum invites Distribution Company and Complainant to a hearing session on the complaint 7. If customer not satisfied Forum's decision and appeals to NERC for adjudication 8. If customer not satisfied with NERC's decision, other procedures followed. This is a near-verbatim reproduction of the NERC dispute resolution flow chart. A complaint to the CCU of any Business Centre is sufficient complaint to the DisCo. PLEASE BE GUIDED ACCORDINGLY.