Kombo Mason BRAIDE 11:00AM

I called on the PHED (Garden City Central - Fault Accout Code Complaint ticket No. 1253590) since 29-May-2018, to report that only two (2) of three (3) phases of electric power was supplied to my 3-phase pre-paid meter. Up till today (30-June-2018), nothing has been done to rectify the problem, and I am not sure what adverse impacts the loss of one phase to the pre-paid meter, and the resultant billing computations for power consumed in my household. Please consider and advise if the supply of two (2):phases to my 3-phase pre-paid meter adversely affects 1: The pre-paid meter. 2: The billing. Thank You, and best regards. Kombo Mason BRAIDE

Good afternoon Dr. Braide. Ordinarily, your PPM measures actual consumption. If there is no supply to 1 phase, there will be no measurement of that supply. But there may still be an adverse effect on the meter. We advise that you visit the Business Unit manager to follow up. If nothing results from that, forward your complaint to the NERC Forum Office in Port Harcourt (the address is on our home page), attaching a copy of your initial complaint to PHEDC. Serve a copy of your letter to NERC Forum on PHEDC. There is a fair likelihood that this will galvanize them to rectify the problem before NERC hears your matter. If they do not, the Forum will compel them to. In any event, this matter should be resolved within a maximum of 2 months from the date your letter gets to the NERC Forum. You can join our WhatsApp Forum (0815-266-3661) for regular updates on power supply issues or real-time intervention in emergency cases. Or follow us on Twitter @NEPAwahalaNG. We hope this was helpful.

Admin

Jun 30, 2018