Treasure Gideon 10:34AM

I received a Napa Bill in February and 3 days later of same month I was disconnected. I went to the Napa office to complain that February has not ended and they they said several things that its estimated billing and I have no meter and I should pay a reconnection fee which I did and was reconnected. This is April and the same thing has happened. They sent a bill and within 3 days again I was disconnected. What do I do pls. Expecting to hear from you.

Dear Treasure, By law, you are entitled to 90 days notice before you can be disconnected. By paying them even when they are breaking the law, you are empowering them to continue. To put a permanent stop to this, write a letter to the PHEDC Business Unit serving your area. Give them 15 days to respond. After 15 days, write another letter to the NERC Forum Office at Uyo. Attach your previous letter to BEDC. When your hearing date approaches, PHEDC officials will start coming around looking for settlement. If you agree, they will disconnect you another day. So hold out for the NERC FORUM hearing. At the hearing, ask for the damages that the law says you are entitled to. If you do these, they will avoid your house next time they come for disconnection.

Admin

Apr 23, 2018