DISCONNECTION IS
ILLEGAL
IN THE FOLLOWING CIRCUMSTANCES
You were owing arrears and had reached an agreement with the power company on how to pay it, yet you were disconnected even though you were keeping to the agreement.
You had
WRITTEN
to the power company to complain that your bill was too high; you had also
PAID THE CURRENT CHARGE ON YOUR LAST UNDISPUTED BILL
, yet they disconnected you without responding to your letter or resolving your
WRITTEN
complaint.
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